Policies
Late Policy:
If you happen to be late, your session will still end at the booked time. Example: If you have a 1 hour session booked from 5:00 PM to 6:00 PM, and you do not show up until 5:30 PM, your session will still end at 6:00 PM. It would be unfair for me to be late to the following clients. Keep in mind you have 1 reschedule, as long as I am notified 72 hours BEFORE the start time. Deposits are non-refundable.
Cancellation Policy:
You may cancel your session 72 hours BEFORE the start time, to qualify for ONE reschedule. Any rescheduled appointment after the first, will require a new deposit. Deposits are non-refundable.
Payment Policy:
Deposits are due immediately after booking. For those that select manual payment for the deposit, I allow a 30 minute grace period to have the payment sent at the payment forms listed.
If no payment is received within the 30 minutes, the booking will be cancelled.
The remaining balance is due 24 hours BEFORE the scheduled time.
Zelle: 615-999-8714
Apple Pay: 615-999-8714
Venmo: @Chanitrad95
For those that paid the deposit by debit/credit card, the remaining balance will be automatically debited by the card on file, 24 hours before. Confirming your booking, means you agree and authorize auto-payment for the remaining balance.Please note that failure to remit full payment within the 24-hour window will result in the cancellation of the booking, and the deposit will be forfeited. I do not accept half payments.
Turnaround Time:
On average, the turn around time is between 5-7 business days. If you are wanting them in 3 days, there is a $175 rush free. For busier seasons, it can take 10-15 business days. I kindly ask that you allow me that time to edit and get your images/videos back to you. As much as I would love to return edited images same day, I am not able too.
Image Selection Policy:
I will be sending a link to the email used to book the session within 72 hours, showing the unedited images from the shoot for you to select the images you want edited. The amount of images you get to select, depends on the package you choose. The email will explain in more detail.
Calling/Texting Policy:
You are free to text me at 615-625-2178, with any questions you may have. I do ask that calling be kept to a minimum as I am constantly working with clients. I do not accept bookings by text, you will have to book online using the pricing/book online tab.
Parking Policy:
If I am needed in a location where parking will cost, you, the client are responsible for the cost of said parking.
Sporting Events/Concerts:
If I am needed at a sporting event or concert that requires me to have a pass or ticket; You, the client, are responsible for the cost of said pass or ticket.
Coupon Codes:
Coupon codes cannot be used on Headshots, Mini Sessions, Specials or Wedding Package 1.
Marketing:
Images/Video will be used for marketing purposes. They will be posted on my instagram, website and any other website needed to promote my services. Proceeding to book any service(s), states that you are in agreement with these terms.
Disclaimer:
The time of the shoot matters on color style. Between 11-3 PM, the sun is at its peak and will give off the harshest shadows. Images taken during this time, will be edited with a more vintage style to make those shadows soft on black skin. Images taken closer to sunset, will be a bit more vibrant as other light sources will be used to balance the low light being given. Proceeding to book any service(s) services, states that you are in agreement with these terms.
FAQs
Q: How do I know if you are available for "said" date?
A: Please refer to the "Pricing/Book Online" tab and locate the date/time you need, to view available time slots. If you do not see a time you would like, please text me at 615-625-2178 as I may be able to work it out.
Q: What are your prices?
A: Please refer to the "Pricing/Book Online" tab to view pricing based on your needs.
Q: Do you have a studio?
A: I rent a studio for those needing studio shots. Please check with me before booking so I can make sure it is open. Also, it is best that you book in advance as it is a shared space and may already have bookings.
Q: Do you have props?
A: The studio has chairs and couches for rent. I have the mini chalkboards for you to customize but anything further will be discussed on a case by case basis.
Q: Do I have to have props?
A: Absolutely not, but do understand props enhance your images and make room for creative magic. Lack of props may give you a boring experience.
Q: What if I lose my pictures or do not download them before they delete from my personalized link?
A: There is a $50 re-upload fee. You may request this service under the "Pricing/Book Online" tab. This is not to be mean, but each uploaded album costs storage fees.
Q: Do you photoshop?
A: I will do REASONABLE photoshop edits. Examples include: If there is a hair of out place, or a tree branch appearing from behind you at a weird angle. I WILL NOT reshape bodies.
Q: Do I get to keep all of my unedited photos?
A: No, I never release unedited work. Someone could easily edit over it, and post it as theirs leading to copyright issues. You can always purchase additional images. Please DO NOT screenshot images from the website to post, they will lack quality as those are proofs for purchase.
Q: How do I get prints?
A: Once you select your images for editing, I will send you a digital copy of them. From there, you have full rights to get them printed at any location that does photo prints. I also upload them on this website, and you can purchase them directly from your album to be shipped to you.
Q: How are locations selected?
A: I allow you, the client, to select the location. If you are having trouble doing so, I have no problem giving options or ideas. However, the final selection would need to come from you, the client.
Q: What is thee best time to shoot outdoors?
A: The best time is 1 hour before sunrise or 1 hour before sunset, known as the "golden hour."
Q: What happens if there is inclement weather?
A: I will allow for the session to be rescheduled as that is no fault to you. I will try my best to reschedule at my next available slot.