POLICIES
Late Policy:
If you arrive late to your session, it will still end at the originally scheduled time.
Example:
If your 1-hour session is booked from 5:00 PM–6:00 PM and you arrive at 5:30 PM, your session will still end at 6:00 PM. This ensures fairness to clients scheduled after you. Each client is allowed one reschedule, provided I am notified at least 72 hours before the scheduled start time.
Cancellation Policy:
Cancellations made 72 hours or more prior to your scheduled start time qualify for one complimentary reschedule. Any reschedule after the first will require a new deposit.
Please note that deposits are non-refundable.
Payment Policy:
Deposits are due at the time of booking. If you choose manual payment rather than card payment, a 30-minute grace period is allowed to submit your digital payment using the payment options listed:
Venmo: @Chanitrad95
Apple Pay: 615-999-8714
Google Pay: chanitrad95@gmail.com
Zelle: 615-999-8714
If no payment is received within the 30 minutes, the booking will be cancelled.The remaining balance is due 24 hours BEFORE the scheduled time. I do not accept half payments.
Turnaround Time:
My average turnaround time is 5–7 business days. If you’re requesting delivery within 3 business days, a $175 rush fee will apply. During peak seasons, turnaround times may increase to 10–15 business days.
I truly appreciate your patience as I take the time needed to carefully edit and deliver your images and videos. Although I’d love to provide same-day edits, I’m unable to do so at this time.
Image Selection Process:
Within 72 hours after your session, you’ll receive a link at the email you used to book with the unedited images from your shoot. The number of images you may select for editing will depend on the package chosen.
The email will include full instructions and additional details.
Calling/Texting Policy:
You are welcome to text me at 615-625-2178 with any questions. I kindly ask that phone calls be kept to a minimum, as I am often working with clients.
Please note that I do not accept bookings via text. All sessions must be booked online through the "Pricing/Book Online" tab.
Parking Policy:
If parking fees are required at your session location, those costs will be the client’s responsibility. I typically bring a lot of equipment, so convenient or nearby parking is greatly appreciated.
Sporting Events/Concerts:
If coverage is requested at a sporting event or concert that requires a pass or ticket, the client is responsible for providing or covering the cost of the required pass or ticket.
Coupon Codes:
Please note that coupon codes are not valid for Headshots, Mini Sessions, Specials, or Wedding Package 1.
Marketing:
Images and videos from your session may be used for marketing purposes, including my Instagram, website, and other promotional platforms.
By booking any service, you are agreeing to these terms and conditions.
Disclaimer:
The time of your session affects the color and style of your images.
Sessions between 11:00 AM and 3:00 PM occur when the sun is at its peak, creating harsher shadows. Images taken during this time will be edited in a more vintage style to soften shadows, especially on darker skin tones.
Sessions closer to sunset tend to produce a more vibrant look, as additional light sources are used to balance the lower natural light.
By proceeding with booking any service, you acknowledge and agree to these terms.
FAQs
Q: How do I know if you are available for a specific date and time?
A: Please visit the "Pricing/Book Online" tab to check available dates and time slots. If you do not see the time you need, you may text me at 615-625-2178, and I will do my best to accommodate your request.
Q: What are your prices?
A: Please visit the "Pricing/Book Online" tab to view pricing options based on your session needs.
Q: Do you have a studio?
A: I rent a studio for clients who need studio shots. Please check with me before booking to ensure the studio is available. Advance booking is recommended, as it is a shared space and may already have other reservations.
Q: Do you have props?
A: The studio provides chairs and couches for use. I also have mini chalkboards for customization. Any additional props can be discussed on a case-by-case basis.
Q: Do I have to have props?
A: Absolutely not! Props are optional, but they can enhance your images and add a creative touch to your session. Without props, your session may feel simpler.
Q: What if I lose my pictures or do not download them before they expire from my personalized link?
A: There is a $50 re-upload fee, which can be requested through the "Pricing/Book Online" tab. This fee helps cover storage costs for each uploaded album.
Q: Do you do Photoshop edits?
A: I provide reasonable Photoshop edits, such as fixing stray hairs or removing distracting objects like a tree branch. I do not reshape bodies.
Q: Do I get to keep all of my unedited photos?
A: No. I do not release unedited work to protect copyright and prevent unauthorized use. You can purchase additional edited images if desired. Please do not screenshot proofs, or images on the site for use as they are low quality and intended only for selection purposes.
Q: How do I get prints?
A: After selecting your images for editing, I will provide digital copies. You can then print them anywhere that offers photo printing services. I also provide an option to purchase prints directly from your album on this website for delivery.
Q: How are locations selected?
A: You, the client, choose the location. If you need help, I am happy to provide suggestions, but the final selection should come from you.
Q: What is thee best time to shoot outdoors?
A: The ideal time is one hour before sunrise or one hour before sunset, commonly known as the "golden hour."
Q: What happens if there is inclement weather?
A: Sessions can be rescheduled due to bad weather at no fault to you. I will work with you to find the next available time slot.